Abstract
Company Culture and values are integral to the DNA of a BPO. Defining the relationship between each affected member including equity stakeholders, employees, clients, and vendor partners; they also highlight the benefits. Transparency and family culture inspire loyalty from workers and clients alike. The ideology of Servant Leadership turns employees into company advocates, who brainstorm ideas with dignity and inclusion, and consequently lower attrition. A BPO partner should act as a long-term, value-added, business advisor. Staying steadfast in successes and failures will galvanize your corporate standing with the client. Business relations should focus on overall improvement instead of only numbers. Supplier culture should be promoted for progress in all staff levels, including vendors. Adding corporate social responsibility to your work norm promotes community and citizenship among employees. Taking the lead in innovation and having the right values and practices will help a BPO stand-out from the crowd.
