Business Process Outsourcing versus Shared Services: Which is Better?
Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations.
Seven Suggestions to Ensure Your Successful Outsourcing Strategy
Every company in the world, wants to be profitable and successful. And each of these companies deploy a different strategy for ensuring a profitable
The Global Middle Class
A few years back, a very bright intern interviewed with me about working for Premier BPO LLC for the summer in our Chinese operations.
We Know Our Way Around
At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are
Work Life Balance in the Philippines BPO Industry
A typical BPO work schedule in the Philippines follows U.S. business daytime hours, which is a 13-hour difference from here. We have
Understanding What Works in the Philippines
As to what any other company wants to achieve in their organization, Premier BPO LLC worked hard to realize and appreciate what works
That Big Little Meeting Called a Calibration Call
Your call may be monitored for quality and training purposes.” I’m sure you’ve heard that line at one time or another. Call center outsiders
Outsourcing – An Incredible Opportunity for Business Growth
My involvement with outsourcing began in 1990 when I was posted to Hong Kong to head up Citicorp Trade Services. All the banks
