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The aftermath of COVID-19 presented a global shift in everyday business functionality. Organizations rapidly adapted to the new normal by way of digitization. Companies discovered that telecommuting did not impact revenues much, rather accelerated
Contemporary work-life requires transformation and adaptation of modern technology into everyday processes for stability and continuity. Throughout the world, the focus right now is to utilize AI solutions to increase operational efficiency on every platform.
Virtual events can bring the global business leaders to your doorstep – or in today’s case, your desktop. Pandemic lockdowns worldwide may have stopped physical interaction but they have done everything right to further digital communication platforms.
We currently live in the era of specialization where you can’t manage everything with utmost efficiency. Secondly, a “manage it all yourself” approach detracts you from core business objectives. You end up losing more than you may have saved.
In today’s digital world, the face of customer service has changed. With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer service. According to a 2016 report,
Customer support software and support tracking system creator, Zendesk, found that 50% of customer support users prefer and even expect to solve issues concerning a product on their own. They also reported that 70% of businesses have a self-service option in
It’s a question that CEOs and CFOs often grapple with. The increased access to and competition of e-retailers leaves consumers with many options to choose from when looking making their purchases. In fact, some surveying businesses have claimed that 91% of
According to a report from Armstrong and Armstrong, over 90% of Fortune 500 corporations outsourced shipping and warehousing needs to 3rd Party Logistics suppliers (3PLs). The previous report found that 46% of the Fortune 500 outsourced these needs.
In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are essential to the growth of the core business. However, there are certain
People are the heart of any business and drives the success – both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.
