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Previously we discussed some of the benefits of outsourcing your business development process, Gaining a highly experienced team immediately Now that you’ve decided to make this essential investment into the growth of your business, here are some tips to
Business development is vital to the success of every business, and there are a variety of ways that a business can go about the task. From word of mouth and referral marketing to online strategies such as email and social media, there will be a strategy that fits
What differentiates your business from your competitors? Why should a prospect choose you over another? How can you reduce expenses while still maintaining essential business functions? In today’s world, businesses are always looking for
In 2005, Thomas Friedman published the book, The World is Flat in which he gave several examples of how outsourcing was changing the world. Eleven years later, the promise of a flat world where business is done anywhere in the world has led to some real
Interestingly, companies pay a lot of “lip service” to the customer experience, then create intricate IVR Trees that create frustration and sometimes even anger. Customers often refer to it as “IVR Hell” as they Touch 1 for this, then 2 for that. Many times,
The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents and read medical scans and legal briefs.
RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business.
The customer is always right” is a famous adage, which sounds great but is not always true. There are cases when your customer is blatantly wrong…
Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations.
At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are
