Five Emerging Customer Experience (CX) Trends 2022
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the
The Glossary of Outsourcing Jargon by Premier BPO
Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. Whether you are an industry aficionado, long-term outsourcer,
Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran
Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers
Dedicated Teams Versus Shared Teams: What’s Right for You?
Utilizing the services of an outsourcing company will provide you with a few options to choose from, your new team structure. Depending upon the type of services required from your BPO partner and respective geographical locations they operate in,
Hospitality Contact Center Emergence Post-Pandemic
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry.
Omnichannel VS Multichannel Contact Center For Enhanced CX
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability.
Why You Should Outsource HR Functions: A Guide for Small Businesses
HR plays an essential role in developing and driving a business’s most valuable asset: its people. Research shows that HR strategies aligned with achieving business goals have led to better performance, demonstrating how a good HR department is a competitive advantage.
Understanding the Difference Between Back Office and Front Office in BPO
Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? Business Process Outsourcing refers to subletting non-core
Battling Turnover, Attrition, And Minimum Wage Increases with Outsourcing
Remote work and Outsourcing found new stardom amidst covid-19 lockdowns and subsequent employment losses. Organizations that survived are now facing an economic pandemic. Due to the stimulus checks and rising attrition in the US, it is becoming increasingly
Why Content Moderation Solutions Can Help Build Your Brand
The digital new age has brought millions of people various methods of open communication in the primary form of social websites and applications. These also serve as the medium of interaction between the provider and the customer. Where User Generated
