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The pandemic served as a wake-up call for all global businesses that were unprepared in the event of any major disaster, reminding everyone of the power of having a potential redundancy or backup plan with a shared services partner. With almost every industry affected,
Business Continuity in the new normal is bolstered by Business Process Outsourcing across the globe. If you haven’t previously deliberated on utilizing the services of a bpo to further your business, you may want to reconsider. Effective overall cost-reduction,
Contemporary work-life requires transformation and adaptation of modern technology into everyday processes for stability and continuity. Throughout the world, the focus right now is to utilize AI solutions to increase operational efficiency on every platform.
Virtual events can bring the global business leaders to your doorstep – or in today’s case, your desktop. Pandemic lockdowns worldwide may have stopped physical interaction but they have done everything right to further digital communication platforms.
In today’s digital world, the face of customer service has changed. With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer service. According to a 2016 report,
Customer support software and support tracking system creator, Zendesk, found that 50% of customer support users prefer and even expect to solve issues concerning a product on their own. They also reported that 70% of businesses have a self-service option in
RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business.
At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are
