Skip to content
RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business.
The customer is always right” is a famous adage, which sounds great but is not always true. There are cases when your customer is blatantly wrong…
Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations.
Every company in the world, wants to be profitable and successful. And each of these companies deploy a different strategy for ensuring a profitable
A few years back, a very bright intern interviewed with me about working for Premier BPO LLC for the summer in our Chinese operations.
At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are
A typical BPO work schedule in the Philippines follows U.S. business daytime hours, which is a 13-hour difference from here. We have
As to what any other company wants to achieve in their organization, Premier BPO LLC worked hard to realize and appreciate what works
Your call may be monitored for quality and training purposes.” I’m sure you’ve heard that line at one time or another. Call center outsiders
My involvement with outsourcing began in 1990 when I was posted to Hong Kong to head up Citicorp Trade Services. All the banks
