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People are the heart of any business and drives the success – both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.
Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of the customers. You don’t have to look far to find examples of customer interactions gone awry, especially in the telecommunications
B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44% of executives surveyed reported inefficiencies in their sales pipeline management – directly affecting their ability to fill it with the right buyers.
Previously we discussed some of the benefits of outsourcing your business development process, Gaining a highly experienced team immediately Now that you’ve decided to make this essential investment into the growth of your business, here are some tips to
Business development is vital to the success of every business, and there are a variety of ways that a business can go about the task. From word of mouth and referral marketing to online strategies such as email and social media, there will be a strategy that fits
What differentiates your business from your competitors? Why should a prospect choose you over another? How can you reduce expenses while still maintaining essential business functions? In today’s world, businesses are always looking for
In 2005, Thomas Friedman published the book, The World is Flat in which he gave several examples of how outsourcing was changing the world. Eleven years later, the promise of a flat world where business is done anywhere in the world has led to some real
The conversation is all too familiar. A third party freight logistics company is facing challenges competing during the downturn of volume. Costs are higher while revenues, if growing at all, are deeply affected as a result of the downturn in oil prices. Legacy systems
Interestingly, companies pay a lot of “lip service” to the customer experience, then create intricate IVR Trees that create frustration and sometimes even anger. Customers often refer to it as “IVR Hell” as they Touch 1 for this, then 2 for that. Many times,
The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents and read medical scans and legal briefs.
