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Remote work and Outsourcing found new stardom amidst covid-19 lockdowns and subsequent employment losses. Organizations that survived are now facing an economic pandemic. Due to the stimulus checks and rising attrition in the US, it is becoming increasingly
Social distancing has affected every aspect of our lives, more than imaginable. We can no longer stand close to each other in a store, let alone travel in groups or attend massive parties. The same is true for business fronts, which have undergone an extreme digital
The digital new age has brought millions of people various methods of open communication in the primary form of social websites and applications. These also serve as the medium of interaction between the provider and the customer. Where User Generated
The pandemic served as a wake-up call for all global businesses that were unprepared in the event of any major disaster, reminding everyone of the power of having a potential redundancy or backup plan with a shared services partner. With almost every industry affected,
Known by multiple names such as the Pareto Principle, the 80/20 rule, and the law of the vital few and trivial many; Pareto Analysis is a strategic technique applied to logically identify the cumulative impact of a problem stemming from its frequency and multiple causes.
Outsourcing has been around for a long time but was only introduced as a full-blown business strategy in the 1990s. Utilized by organizations more and more to stay relevant in the tech-savvy world, this innovative approach made a global impact progressively and across every field.
Outsourcing aspects of a business is a strategic process for many companies. While many people think that it is only reserved for large enterprises, it can also be a crucial tool for small businesses to grow as well. The US Small Business Administration says that a third
Business Continuity in the new normal is bolstered by Business Process Outsourcing across the globe. If you haven’t previously deliberated on utilizing the services of a bpo to further your business, you may want to reconsider. Effective overall cost-reduction,
The pandemic brought a wave of disruption most enterprises were unprepared to cope with. Smarter, better-prepared businesses were able to mitigate the negative effects by digitally transitioning. Outsourcing, thus rose to the occasion, as a global contributor
Modern-day brand value is driven by Customer Experience Strategy and approach to omnichannel solutions. Customer Care specialists across the globe are always striving towards innovation and collaboration to surpass Consumer Satisfaction standards.
