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It’s a question that CEOs and CFOs often grapple with. The increased access to and competition of e-retailers leaves consumers with many options to choose from when looking making their purchases. In fact, some surveying businesses have claimed that 91% of
According to a report from Armstrong and Armstrong, over 90% of Fortune 500 corporations outsourced shipping and warehousing needs to 3rd Party Logistics suppliers (3PLs). The previous report found that 46% of the Fortune 500 outsourced these needs.
In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are essential to the growth of the core business. However, there are certain
People are the heart of any business and drives the success – both internally and externally. Hfs Research found that Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.
Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of the customers. You don’t have to look far to find examples of customer interactions gone awry, especially in the telecommunications
B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44% of executives surveyed reported inefficiencies in their sales pipeline management – directly affecting their ability to fill it with the right buyers.
Previously we discussed some of the benefits of outsourcing your business development process, Gaining a highly experienced team immediately Now that you’ve decided to make this essential investment into the growth of your business, here are some tips to
What differentiates your business from your competitors? Why should a prospect choose you over another? How can you reduce expenses while still maintaining essential business functions? In today’s world, businesses are always looking for
The conversation is all too familiar. A third party freight logistics company is facing challenges competing during the downturn of volume. Costs are higher while revenues, if growing at all, are deeply affected as a result of the downturn in oil prices. Legacy systems
The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents and read medical scans and legal briefs.
