CLIENT RELATIONS ASSOCIATE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. (Other duties may be assigned as required)

• Ability to prioritizing and managing several open cases at one time.
• Ability to read, write, analyze, and apply procedures.
• Ability to effectively present information
• Able to work independently and efficiently.
• Self-motivated, detail-oriented and organized.
• Manage high volume of client emails to ensure excellent customer service and satisfaction.
• Develop strong and trusted relationship with clients through timely and accurate communications.
• Maintain and update documents related to client accounts.
• Generate customer reports on periodic basis.
• Create CRM tickets to update client specific edits, programming changes. Internal permission for emails and website access.
• Attend project status and review meeting with client on a regular basis.

REQUIRED SKILLS:

• Candidates must have very strong analytical and research skills, including consistency, interpersonal, organizational, and presentation skills.
• Ability to operate a PC efficiently with applications such as Ms Word, Ms Excel, Ms Outlook etc. (Must have)
• Excellent command over MS Office and internet applications
• Typing: 40-50 wpm.
• Previous experience in logistic management (a plus)
• Understanding and knowledge of freight audit & payment; expense management (a plus)
• Customer Relationship Management (Strongly preferred)
• Experience in usage of internet related applications (E-Mail clients, FTP clients and Web Browsers.) (Strongly preferred)

LANGUAGE SKILLS:

• Excellent spoken and written English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures etc.
• Native American and or British or “Clear Neutral” Accent

EDUCATION:

• Minimum: Graduate

CERTIFICATIONS:

• Acquiring A+ Certification and training (Plus)
• Any computer software diplomas/ courses (Plus)

EXPECTATIONS

• This person should have strong MS Excel knowledge along with good typing skills and technical computer knowledge.
• Work closely with management as well as with clients to set the direction for new feature sets and new account maintenance.
• To ensure that highest level of quality is delivered.
• To perform QC on the work done by other agents to maintain the desired level of quality.
• To completely understand the processes involved in working for the client on different software’s.
• To have knowledge regarding efficient usage of the software’s
• To meet all the other quality benchmarks established based on client feedback and survey.
• Resolve client issues in accurate and timely manner.
• Attend project status and review meeting with client.
• Coordinate calls, meetings and communications between management and client.