Virtual businesses are becoming an increasing trend, more so with the ease of shopping on a mobile phone with a simple tap or swipe. Managing the fluctuating data volumes and peak traffic times accurately play a key role in Customer Experiences. Opting for E-Commerce Support Services with a bpo company can help regulate the sales volume and customer influx while preserving brand integrity.
Benefits of Outsourcing E-Commerce Support
Handling of peaks and valleys
Scalable, flexible solutions, including WFH support
Cost-effective Pricing models
Custom Web/App Support (Development, Maintenance, and Administration)
Highly-secure, certified cloud platforms
24/7 Customer Support
Professional teams with improved management
Enhanced Customer Experiences
Increased brand loyalty
Focus on expansion avenues
Premiers E-Commerce Support Solutions
Outsourcing your E-Commerce Support functions with a trusted BPO partner like Premier provides you with the competitive edge you need to stay ahead in the game. Understanding that Customer Experience is the major differentiator now, we emphatically embed augmented CX in our interactions with your consumers. Consumer feedback and Customer Service are the primary modes of communication during online transactions, so inspiring brand loyalty during purchasing time is critical for Customer Advocacy. Premier’s services are highly centered upon managing the entire Customer Experience Lifecycle to create life-long relationships with our clients.
Business Continuity Plans are a must-have in uncertain times. Premier offers complete Disaster Recovery systems with all outsourced services rendered so that you never experience any downtime. Our platforms are powered by our sister company dinCloud’s Daas Solutions. For uninterrupted service and to meet the ever-changing customer demands, we offer personalized solutions with cloud-capable infrastructure. Premier facilitates a vast array of E-Commerce Back-office Support services which include but are not limited to:
Product guide, tracking, exchange, and return management
Data Entry, Scanning, Cleansing, and Indexing
E-Commerce Telemarketing (Inbound/Outbound Sales)
Billing, Accounts, Order Processing, and Management
Omnichannel Customer Care and Post-Sale Support
Live Chat, E-mail, and Social Media Support
Web/App development (Custom Design, Inventory, Administration)
Personalized marketing plans (traffic, PPC, SEO, SEM)
CRM and Database Management
Statistics and Analytical Reporting
To be vigilant of providing the best service to global oncoming consumers from multiple time zones, Premier facilitates round-the-clock teams with multilingual support. Particularly during the holidays, seasonal shopping requires extra hands to keep all systems in check for optimum functionality. From minimizing cart abandonment to Technical back-end support, the Premier teams are capable to handle all. We provide a quick turnaround support staff from geographically dispersed locations for redundant operations, in case of any global crisis.
We also design a customized strategy for Customer Acquisition, Engagement, and Retention under multiple service banners. Depending on the requirements of your firm, we create solutions to drive your business forward, based on research and an in-depth understanding of your brand. To learn about our custom-built E-Commerce plans, suited to your business model, contact us below.
