Five Emerging Customer Experience (CX) Trends 2022
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the
The Glossary of Outsourcing Jargon by Premier
Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. Whether you are an industry aficionado, long-term outsourcer,
Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran
Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers
Omnichannel VS Multichannel Contact Center For Enhanced CX
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability.
Why You Should Outsource HR Functions: A Guide for Small Businesses
HR plays an essential role in developing and driving a business’s most valuable asset: its people. Research shows that HR strategies aligned with achieving business goals have led to better performance, demonstrating how a good HR department is a competitive advantage.
