Quality Assurance Analyst

Premier BPO is a Business Process Outsourcing company. Premier BPO combines technology, people and customer needs to produce a synergistic blend of customized solutions: Call Centres, Back Office Processes, Customer Care, IT Services, and Technical Support.
Our outsourcing solutions are jointly conceived and seamlessly integrated with the customer’s practices. The new end-to-end process delivers cost savings, enhanced customer satisfaction, metrics, reports, and analytics. We also provide marketing and sales support capabilities to our customers so they can capture a larger pie of their target market.

1. Audit and Review: Conduct regular quality audits on invoicing processes, ensuring accuracy in calculations, timely billing, and adherence to client specifications.
2. Process Improvement: Identify gaps in the invoicing workflow, recommend process improvements, and work with cross-functional teams to implement enhancements.
3. Compliance: Ensure all invoicing activities comply with internal financial controls and external regulatory requirements.
4. Error Identification: Monitor errors in invoicing, investigate root causes, and work with teams to resolve issues and prevent future occurrences.
5. Reporting: Prepare detailed reports on quality audit findings, including trends, error rates, and areas needing improvement.
6. Client Interaction: Collaborate with the client to understand invoicing requirements and provide feedback on quality-related issues.
7. Support: Assist in developing and delivering training to invoicing teams to ensure understanding of quality standards and guidelines.
8. Data Analysis: Use data to analyze performance trends, generate insights, and support decision-making for continuous improvement in invoicing processes.

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• 2+ years of experience in Quality Assurance or a related role within finance or invoicing.
• Strong understanding of invoicing processes, financial regulations, and accounting principles.

• Market competitive salary
• Career Growth
• Learning & Development
• Provident Fund
• EOBI
• Paid Leaves
• Medical Coverage (IPD)
• Life Insurance

Location: NASTP, Lahore
Timing: Shift Base