Employee Replacement Cost – 90 % -200% overall – SHRM
Are you finding it impossible to staff in this labor crisis? Nearly 4.5 million Americans quit their jobs in November 2021(BLS), and 81% of people don’t [...]
AI Adaptation in the Future
One of the emerging global Contact Center Trends of 2022, as found by Deloitte, is utilizing AI to create more human interactions at machine speed. AI today is [...]
Organizations in Favor of WFH – Deloitte
Another emerging trend for the future of Contact Centers becoming experience hubs in 2022, according to a recent Deloitte Study, is workplace distribution. 77% of companies will either [...]
75% Contact Centers to be Cloud Powered
Disruption in the pandemic led to the revamp of existing technologies to support customers. Agility became the prime requirement for any business service in the past [...]
Picking An Outsourcing Partner – Poll Results
The results are officially in! We asked you what your make or break is when it comes to picking an outsourcing partner and cost came out [...]
