Employee Attrition Is the Biggest Issue for Organizations In 2022
Attrition tops the charts in Premier BPO’s recent poll. According to our posted question: What is Your Organizations Biggest Workforce Concern in 2022? We found the [...]
Organizations Hiring External Workers During the Labor Crisis
Increasing pay is not enough for organizations today to staff in this labor crisis; some other responsive actions include reducing operating hours, turning customers away, temporarily [...]
Poll – 2/3 Americans Intend to Stay Unemployed
With 10.4 million unfilled jobs and 7.6 million unemployed people, America’s labor crisis is worsening day by day. According to a recent poll by the US [...]
Know The Secret of Battling Turnover in This Labor Crisis
Employee retention is a major predicament, especially amidst the Great Resignation. Here are some interesting stats that will make you consider new ways to staff when [...]
$8.5 Trillion Revenue Loss Due to Talent Shortage
85 million jobs are set to go unfilled by 2030, according to a latest report. If this global talent crunch is not addressed, it could lead [...]
Why Is Outsourcing the Right Fit for You Today
Why is it so important for businesses to outsource today? Remote work is everywhere and talent is lacking amidst the mass exodus of the workforce. To [...]
81% People Don’t Want to Work
With only 18% of respondents wanting to go back to work full-time, a Harvard Business School survey found that professionals don’t want ‘business as usual’ anymore. [...]
Leaders Focused on Revenue Generation to Double in Numbers
The 5th trend on Deloitte’s Global Contact Center survey for 2022 is to utilize valuable Customer Experiences to drive revenue into the business. The number of [...]
Talent Shortage For 83% Recruiters
The skills gap in the U.S. market has been steadily growing over the years, much accelerated by the Great Resignation today. According to an SHRM survey, [...]
What do 73% Customers Want Most?
Trend 4 on Deloitte’s recent Contact Center Survey for 2022 is Right-Channeling. Seamless Customer Experiences demand service delivery across multiple media and with omnichannel support. [...]
