Last week’s SOCAP Northeast RoundTable discussion featured the topic:
Contact Center Staffing & Retention – Growing Your Bench by Outsourcing.
Different market specialists came together to discuss factors affecting retention and staffing today; and how outsourcing plays a role in helping keep up with new challenges.
The discussion featured:
Advantages of Outsourcing
Agent profile preferences
Top soft skills for CS reps
Things to consider as an Outsourcer
Keeping company culture intact
Requirements of an outsourcing provider
Other topics will be covered in continuity in the upcoming roundtable sessions.
To learn about outsourcing savings, visit our interactive ROI calculator page.
