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The SOCAP RECAP – Spring Symposium 2023
The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to [...]
Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth
According to the Insights Partner's SaaS Trends Forecast, the SaaS market is projected to have an 18.5% CAGR, reaching a global market size of $462.94 billion by 2028. Essentially,
Call & Contact Center Expo 2023: Insights and Key Takeaways
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the [...]
How Sales Teams Can Enhance Customer Interactions Using ChatGPT
In today's competitive business landscape, sales efficiency is critical for the success of any company. This is where ChatGPT comes in - an innovative tool that can help businesses [...]
Busting Myths about Outsourcing with Reality
We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular topic of discussion with today’s economic climate and labor [...]
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices [...]
My Premier Year as CEO
One year seems to have gone by so fast. I joined Premier as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to [...]
The Art of Prompt Engineering: A Guide to Designing User-Friendly Digital Interfaces
Crafting user-friendly prompts is a crucial component of designing digital interfaces that are effective. These prompts help improve customer engagement, accessibility, trust, and satisfaction. As technology advances and users' standards increase, [...]
Maximizing Sales Using ChatGPT
In today's fast-paced digital era, businesses are always on the lookout for innovative ways to increase their sales and stay ahead of the competition. Chatbots have emerged as the latest [...]
Introduction to Chat GPT: The AI-Powered Chatbot for Businesses
Artificial intelligence has made significant strides in recent years, and one of its most exciting applications is in the field of conversational AI. ChatGPT, developed by OpenAI, is a cutting-edge [...]
