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Empowering CX Transformations through AI-Powered Solutions
Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant forum for learning, exchanging, and shaping the future of Customer Experience. Premier [...]
The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience
As per Premier's insights from the Forrester report, the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection.1 The CX downfall is a significant [...]
AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) [...]
Forrester Report: Customer Experience Plummets to All-Time Low “Is Your Business at Risk?”
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers' perception of CX quality has fallen for the third year and [...]
Mobile Device Management’s Role in the Success of Mid-Market Business
The ongoing digital transformation is continuously reshaping how businesses adapt to the power of innovation, including expanding their digital footprint. One of the key transformations that is shaping the way [...]
Gold Excellence in Customer Satisfaction
Streamline Your Operations by Focusing on Core Processes To gain a competitive advantage, businesses often focus their limited resources on core processes that define their brand identity. Building customer loyalty [...]
Guide to Finding the Perfect Partner for First-Time Outsourcers
Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team [...]
The Impact of AI-Powered Tools on Customer Service Excellence
“To keep a customer demands as much skill as to win one.” New customer acquisition is celebrated as a significant win; however, acquiring new customers costs five times more than [...]
One of the Best Strategic Business Decisions: Outsourcing
“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds [...]
Premier’s Award-Winning Service Unlocks Exceptional Customer Experience
A recent study showed that 86% of homeowners prefer smart home technology, which is especially critical with the growing consumer spending by Millennials and Gen Zers1. With one-third of [...]
