Discover the Transformative Power of AI-Enabled Self-Service Tools on Customer Experience!
In a time when exceptional customer service defines brand loyalty, less than half of consumers feel they receive the service they expect. This gap between expectation and reality can significantly harm your brand.
In this AI TECH TALK, learn how AI-driven self-service tools are transforming customer experience by reducing wait times by 50% and speeding up resolution rates by 52%. Hear from industry experts on how advanced algorithms are shaping faster, more personalized solutions to customer queries.
A must-watch for business leaders ready to close the gap and elevate customer satisfaction!
What You Will Learn
- How AI tools empower customers and improve support
- Customization and flexibility of self-service platforms
- The role of AI and NLP in enhancing customer interaction
- Real-life examples from industry experts
Key Speakers
Galina Ryzhenko
Role: VP of Product, Mavenoid
As the VP of Product at Mavenoid, Galina leads the development of AI-powered customer support solutions. Her expertise lies in building intelligent, user-centric platforms that simplify troubleshooting for complex products, used by global brands like Stanley Black & Decker and Jabra.
Talha Kamran
Role: Head of Technology Practice, Premier BPO
With years of experience in leading technology transformations, Talha specializes in integrating AI and tech solutions that drive business efficiency and customer satisfaction. He’s a visionary in the field, focused on leveraging innovation to reshape customer experience strategies.
Key Topics
AI and Data Privacy in CX solutions
Customization and flexibility of self-service tools
Future of self-service technology and its impact on business
User Empowerment through AI-enabled self-service
Who Should Attend
VPs of Customer Experience
Chief Information Officers (CIOs)
Directors of IT and Operations
Customer Experience Managers
AI/Tech Implementation Leads
And anyone who’s ready to supercharge their customer service with AI magic!
