Data Entry Representative

JOB ROLES:

• Maintains data entry requirements by following data program techniques and procedures.
• Enters invoices and account data by inputting text based and numerical information from source documents within time limits
• Compile and sort information according to priorities
• Review data for deficiencies or errors
• Adhere to and meet set schedules and deadlines
• Manage high volume of client emails to ensure excellent customer service and satisfaction
• Perform any other office tasks that management requires assistance
• Report any major errors or inconsistencies to upper management

REQUIRED SKILLS:

• Can encode data with speed and accuracy
• Ability to operate a PC efficiently with applications such as Ms Word and Ms Excel
• Ability to quickly process and organize information
• Excellent troubleshooting and problem-solving skills.
• Must be detailed oriented
• Able to work independently and efficiently
• Ability to establish project timelines and manage the process based on the guidelines.

EDUCATION:

• Minimum: Bachelor’s degree graduate or at least 2nd year college level

EXPECTATIONS

• Average typing speed of 40-45 words per minute.
• Experience in handling a logistics acct and customer service/relations is an advantage (Strongly Preferred)
• This person should have strong MS Office Knowledge along with good typing skills and technical computer knowledge.
• Work closely with management as well as with clients to set the direction for new feature sets and new account maintenance.
• To ensure that highest level of quality is delivered.
• To perform QC on the work done by other agents to maintain the desired level of quality.
• Reach set KPI targets
• To completely understand the processes involved in working for the client on different software’s.
• To meet all the other quality benchmarks established based on client feedback and surveys

LOCATION: Eastwood, Quezon City.
SHIFT: Dayshift
FTE: 100% (Full-time)
Salary: PHP 16,000.00 Package