Customer Service Representative

Full-time positions available

Job Description

If you are someone who likes to have fun, thrive in a fast-paced environment, feel valued for your contributions, and be part of our family culture while you work, then look no further. As one of the fastest growing security businesses in the country, Premier BPO is seeking exceptional and versatile candidates like you to provide our customers with exceptional and legendary service. We are looking for hardworking, self-motivated and enthusiastic individuals who hold themselves to a high level of performance. Apply now and let’s start on this journey together!

What You’ll Be Doing

• Have fun and contribute new ideas while you work
• Create “Interactions” vs. “Transactions” and to be “Proactive” vs. “Reactive” in every level of your customer engagements
• Build long-term relationships and trust with our valued customers through exemplary support in customer service, tech support, and scheduling
• Support customers with their smart home security and automation accounts
• Handle inbound and outbound calls, CHAT, and emails
• Retain customers by utilizing strong listening and critical thinking skills. Go the extra mile to engage customers

Experience and Skills Needed:

• Strong communication and interpersonal skills
• Dependable and a team player
• 1+ years of Tech support and other general customer service call center experience
• Ability to multi-task, prioritize, and manage time effectively
• Conflict Resolution
• High school diploma or equivalent